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JS Pet Transport

UK and European Transport for Cats and Dogs, Pet Courier


Important and Terms and Conditions

Important things to check before your pet(s) travel when going outside of the UK

  1. Your pet must be microchipped. This must be done before or at the same time your pet gets a rabies vaccination.
  2. Your pet must have been vaccinated against rabies. You must wait 21 days from the date of the vaccination before travelling. The day of vaccination counts as day 0 and not day 1.
  3. Dogs must have had a tapeworm treatment no less than 24 hours and no more than 120 hours (5 days) before entry.
  4. Your pet must have a pet passport.  Check that the vet has filled in the following sections in the pet passport:
  • details of ownership
  • description of animal
  • marking or identification of animal
  • vaccination against rabies. Please make sure this is CORRECTLY completed. We will advise you.
  • details of the vet issuing the passport (for passports issued from 29 December 2014)
  • Make sure that a vet completes the details of your pets tapeworm treatment (dogs only)  and a Clinical Examination (that your pet is fit to travel)  in the pet passport before you return to the UK.
  • Please ensure that tick and flea treatments are up-to-date.

You can see a quick example sheet here:Requirements


Terms and Conditions - Pet Transport - updated 7 September 2018

Reservations  Reservations are secured by payment of a deposit of  £60  with the rest of the travel fee payable later.  This deposit  amount is non-refundable in the event of a cancellation but we  will use our discretion if we are able to resell the place.

Payment  Full payment must be received at least 14 days prior to travel.  Funds will need to be cleared in our account so please make sure adequate time is given for this with inter bank transfers or if paying by cheque.  All payments should be made in Sterling (GBP) unless otherwise agreed.

Cancellations  Please inform us immediately should you wish to cancel your booking so that we can allocate the space to another pet.
A cancellation charge will apply as follows:-

Cancellation 14 days prior to trip departure        £60 (deposit amount)
Cancellation 7 days prior to trip departure          50% of invoice amount

Cancellation within 7 days of travel/or inability to travel due to incorrect passport -  100% of invoice amount


Alternatively, depending on availability, a pet may be transferred to another scheduled travel date.

Date of Travel: Collection and Delivery Dates – We do everything we can to stick to our scheduled dates but there may be circumstances beyond our control that affect them. We therefore cannot absolutely guarantee the dates of collection and delivery! We will however, keep you notified of any alteration to the best of our ability. **Please note that deliveries are made 24 hours a day so your delivery may be at nightime to minimise stress to the animals and keep their journey as short as possible.  However, we try to avoid deliveries between 00.15am and 05.45am.      If this is absolutely not acceptable to you, you must notify us in advance of booking and there will be a  £50 surcharge**

Food and Exercise during travel   Owners can  provide their own pet food.  We will provide food if you don't wish to supply it, water and exercise (for dogs), clean bedding during the journey unless otherwise requested. 
Any special dietary or medical requirements should be confirmed on the booking form which will be sent to you at that time of reservation for completion.  All pets are transported in a fully air-conditioned, heated, insulated, clean vehicle and are not left unattended.

Documentation and Vet checks prior to travel outside the UK -  All pets must be clinically checked by a registered veterinarian no more than 2 days prior to travel and should be deemed fit to travel.  This will need to be documented in their pet passport.  Any pets that fail this requirement we regret we cannot transport.
Although we check passports when collecting your pet it is your responsibility to ensure that the passport is correctly completed.  An incorrect passport may result in your pet being refused  travel.  We therefore suggest that you send us copies of the passport prior to travel and we will endeavour to check the details and advise of any immediate details which may refuse entry to the UK or another EU country.
Although there are no border controls between mainland EU countries -  due to Brexit, migrant activity and terror threats, borders are being more closely monitored and we cannot guarantee that pet passport will not be checked when entering or leaving a Schengen Agreement regulated country.
Pet Passports MUST be 100% correct otherwise collection will be denied.  Any costs associated such as obtaining a new passport, boarding fees if necessary etc will be the responsibility of the client.  In the event that collection is denied your booking can be transferred to another trip  at our discretion, or if this is not convenient for you a cancellation charge will apply as above.

You can see a quick checklist for pet passport requirements here: Requirements

Communication during Travel  You will be given regular updates via text, Facebook or email on the progress of your pet during its trip, so that you can be safe in the knowledge that your pet is being well looked after.  We also have an online van tracker which you will be sent the link to.

Personal information  When you place your reservation you will be providing us with your personal information. We will use your personal information to process your reservation and collect/deliver your pet(s) as required, and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy policy.

Declaration  By making a reservation for pet transport you are confirming that being the owner of the pet(s), declare that the pet(s) identified by their completed passports will accompany JS Pet Transport (the natural person) that you have designated to be responsible for the animal(s) on your behalf, and is/are NOT intended to be sold or transferred to another owner.